Resource hub
Pendo, explained by people who run it every day
Setup guides, governance playbooks, survey how-tos, and reporting advice for B2B SaaS teams. Everything here comes from client work, not theory.
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Pendo strategy and setup
Installs, admin setup, governance, adoption, security reviews, and when to bring in help.
Browse →Customer feedback
NPS, CSAT, open text responses, and turning what customers say into a Voice of Customer report.
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Dashboards, the product ops role, and reports your leadership will actually read.
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Your Pendo Product Feedback Workflow Has One Queue Too Few
A Pendo product feedback workflow that separates bugs from ideas, routes each to the right queue, and shows submitters what happened next.
October 27, 2026
Why your Customer Success team ignores Pendo
Here’s a scene I keep watching on calls. A CSM needs to show a customer how their team is actually using the product. So they export a CSV, pull it into a spreadsheet, build a few charts by hand, and paste screenshots into a deck. Half a day, gone. Meanwhile the company is paying real […]
October 27, 2026
Why Pendo installs fail, and what the fixes look like
Most of the Pendo problems we see were never really Pendo problems. Over the last few weeks I’ve been on a lot of calls with product and customer success teams who all bought the same tool for the same good reasons, and are stuck in remarkably similar ways. Different products, different industries, same five patterns. […]
October 27, 2026
5 signs your Pendo setup needs governance
Hey product managers…stop me if you’ve ever heard any of these. For many product and CX leaders, a week never passes without someone asking for a new in-app message, survey, guide, or data point. It’s become so bad that in some apps when you log in you’re bombarded with messages that are untimely for the […]
October 27, 2026
CSAT surveys in Pendo: prompts that get answered
How to build CSAT surveys in Pendo that people answer: two questions, placed at the end of a task, with a template for the first four polls.
October 27, 2026
Open Text Survey Responses: Using AI in UX Research
How to turn open text survey responses into themes, quotes, and three decisions, using Pendo NPS themes or Claude, with a worked example from 1,411 responses.
October 27, 2026
How to Build a Voice of Customer Report
A six-section Voice of Customer report template, with a real example from a monthly flash report and where each section comes from in Pendo.
October 27, 2026
Pendo Dashboards: Numbers and Stories in One Place
How Foreground centralized usage data and customer feedback in Pendo dashboards, the numbers that came out of it, and the three steps worth copying.
October 27, 2026
Take it with you
The 13-point Pendo implementation checklist
The same checklist we run on every audit. Use it to score your own instance before you talk to anyone.
Get the checklist