The admin is also the PM
Pendo is somebody's side job. Guides go out when there is time, which means they go out late and never get measured.
Managed services
A Pendo team without the payroll
We stay on as an extension of your product team: guides shipped as tested experiments, a monthly report your board can read, and onboarding kept current every time the product changes.
Book a free strategy callIn numbers
+36%
first-week activation at ShootProof (25% to 34%) from Pendo-guided onboarding, built in-house by Dave before DS
Every guide
shipped as an experiment and measured before we call it a winner
Who this is for
Growth-stage teams that cannot staff this yet
A product operations hire costs $120k to $160k a year and brings one perspective. Managed services brings a team that has run Pendo across the whole SaaS lifecycle, at a fraction of that.
The product changes every month
Each release breaks a guide or two. Onboarding was built during a crisis a year ago and nobody has touched it since.
Leadership wants a number every month
The board asks what Pendo returned. You need a report that answers it in plain language, on time, every month.
What we do
On Slack with you, every week
We work inside your tools and your release cadence. You see every experiment, every result, and every recommendation as it happens.
See process and pricing →Guides and experiments
Every guide, tooltip, and in-app message built, launched as a test, and measured to significance. Then the next test starts.
- Guide calendar agreed with Product, CS, and Marketing
- Air traffic control so users are never bombarded
- Winners kept, losers retired, both reported
Onboarding kept current
Each release gets a check: what changed, which guides it broke, what new users now need to see first.
- Release review before and after every ship
- Time to first value tracked month over month
- Stale guides found and fixed before users do
The monthly Signals Report
One report, plain language, on the same day every month: what moved, why, and what we are doing next.
- North Star metric and supporting measures
- Customer champions and churn risks flagged
- Executive scorecard for any live objective
Pre-UX qualification
Before you write code for a new feature, we ship a prototype guide and interview customers, so engineering time goes to features people will use.
- Prototype tested in-app with the right segment
- Customer interviews summarized into a go or no-go
- ROI estimate before the feature launches
How it works
A monthly rhythm you can set a watch by
WEEK 1
Plan
Review last month's results, agree this month's experiments and guide calendar with your team.
You get: the month's plan
WEEKS 2 TO 3
Build and launch
Guides built, tests launched, release reviews done as your product ships.
You get: live experiments
WEEK 4
Measure
Results read to significance, winners kept, data model and dashboards maintained.
You get: decisions, not guesses
MONTH END
Report
The Signals Report lands in your inbox. Thirty minutes with your leadership to walk through it if you want us there.
You get: the monthly report
Questions
Managed services questions
Short answers. Longer ones on the call.
Book a free strategy call →Pricing is scoped to the size of your instance and how much we are shipping each month. Smaller engagements start where the implementation tier leaves off; larger ones are scoped and priced before we start. We give you a fixed monthly number before we start.
Three months to start, then month to month. Guides take a cycle or two to test properly, so a shorter run would not show you real results.
No, but every managed engagement starts with the 13-point audit so we know what we are inheriting. If the instance needs cleanup, the first month or two is that.
Dave Shay scopes every engagement, stays on it, and is in your Slack. Depending on scope, a DS implementation specialist handles the build work. You will not be handed to a junior team.
Next step
See what a month with us looks like
A free 30-minute strategy call. We look at your instance, name the biggest leak, and show you the first month's plan.
Book a free strategy call