Blog - Deliberate Signals

5 Signs Your Product Experience Platform is in Need of Governance

Matt Harrell

Hey product managers…stop me if you’ve ever heard any of these. For many product and CX leaders, a week never passes without someone asking for a new in-app message, survey,…

Crafting Effective CSAT Prompts for Continuous Customer Feedback

Matt Harrell

I’ve come to understand the pivotal role of properly placed Customer Satisfaction (CSAT) surveys in driving UX improvements. The challenge lies in keeping it simple and designing prompts to present…

Leveraging Open Text Responses in Surveys: The Power of AI in UX Research

Matt Harrell

As a CX professional and part-time researcher, my journey often feels like deciphering a complex puzzle, with each piece representing a user’s experience and preferences. I have bits and pieces…

Building a Voice of Customer Report: A How-To Guide for CX Professionals

Matt Harrell

Reporting on Voice of Customer is not just a best practice; it's a strategic imperative for CX professionals.

Product Operations for Small to Medium Size Companies

Matt Harrell

As a company’s product team(s) grow, it feels inevitable that they will find the right time to carve out a niche for product ops.

Pendo Dashboards Feature: Centralizing data to fuel customer centricity

Matt Harrell

Learn how Foreground used Pendo Dashboards to centralize quantitative and qualitative data, empowering the product team to better meet customers’ evolving needs

Resources

5 Signs Your Product Experience Platform is in Need of Governance

Crafting Effective CSAT Prompts for Continuous Customer Feedback

Leveraging Open Text Responses in Surveys: The Power of AI in UX Research

Building a Voice of Customer Report: A How-To Guide for CX Professionals

Product Operations for Small to Medium Size Companies

Pendo Dashboards Feature: Centralizing data to fuel customer centricity